Work
Selected work focused on improving real service systems.
Most of my work sits inside complex service environments where policy, operational realities, and technical systems intersect. The projects below focus on improving those systems without breaking the behaviors people already depend on.
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Enabled scalable access to saved and resubmission workflows while preserving established user behavior in a legacy government system.
UX DesignFederal SystemInteraction Architecture
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Incorporation Flow
Improved a complex filing flow by clarifying structure and usability within an inherited, constraint-heavy government service.
UX DesignLegacy SystemWorkflow Improvement
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Employment Insurance
Employment Insurance – Service & Product Design
Designed across service mapping, reporting flows, and employee-facing systems in a complex public sector environment.
Service DesignProduct DesignPublic Sector
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