Understand the system, not just the interface.
Design decisions make more sense when the workflows, people, policies, technology, and operational constraints behind the experience are visible.
Jordan Koski
Designing intelligent systems without losing sight of the people who rely on them.
I’m a Human-AI Interaction Designer with 10+ years of UX, product, and service-design experience, focused on conversational AI, agentic workflows, and AI-enabled services.
Systems UX
Complex services
Human-AI Interaction
AI behaviour · Human control
Product Design
Crafting Interfaces
Selected AI Work
Designing how people work with intelligent systems.
My AI work explores how conversational agents, agentic workflows, and AI-enabled products move beyond model output into real interactions — where context, tools, system state, human judgment, and recovery all matter.
Each project focuses on a different part of that problem.
R.A.I.N.E.
Designing where AI autonomy should stop and human authority should begin.
An AI-assisted intake workflow that combines adaptive qualification, deterministic workflow logic, structured AI interpretation, Human-in-the-Loop review, and recovery when AI or system behaviour fails.
Human-AI InteractionAgentic Workflow DesignHuman-in-the-Loop
View R.A.I.N.E.Bob’s Bots
Turning natural-language intent into grounded, controlled service actions.
A conversational scheduling assistant designed around progressive clarification, RAG grounding, transactional tool use, explicit confirmation, state, and conversational recovery.
Conversational AIAgentic Interaction DesignTool Use
View Bob’s Bots
AI UX Research Assistant
Exploring how AI can support professional judgment without replacing it.
A structured AI workflow for transforming usability-research inputs into findings, domain-aware review, and synthesized reporting while preserving human judgment throughout the research process.
Human-AI CollaborationResearch WorkflowsAI Systems
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Design Foundation
AI is a new medium. The design problems are often familiar.
My work in AI builds on more than a decade of UX, product, and service design across complex digital services.
Long before I was designing agents and Human-AI workflows, I was working with many of the same underlying challenges: incomplete information, complex systems, competing stakeholder needs, operational constraints, handoffs between people and technology, and decisions that affect real users.
That experience shapes how I approach AI today.
The starting point
What does the person need to accomplish, how does the system actually work, and where can AI improve that relationship?
How I work
Respect established behaviour where it still matters.
New technology should not create unnecessary disruption simply because a different interaction is technically possible.
Make complexity easier to navigate — without pretending it doesn’t exist.
Good experiences help people make sense of complicated systems rather than hiding important constraints from them.
Prototype close enough to reality to learn.
Whether I’m designing a public service or an AI agent, I want to understand how the experience behaves when it encounters real data, system rules, edge cases, and failure.
UX & Service Design
Selected work across complex public systems.
Before moving deeper into Human-AI Interaction, much of my work focused on improving high-volume public services, transactional workflows, and internal systems operating under significant technical and organizational constraints.
Quick Links
Enabled scalable access to saved and resubmission workflows while preserving established user behavior in a legacy government system.
UX DesignFederal SystemInteraction Architecture
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Incorporation Flow
Improved a complex filing flow by clarifying structure and usability within an inherited, constraint-heavy government service.
UX DesignLegacy SystemWorkflow Improvement
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Employment Insurance – Service & Product Design
Designed across service mapping, reporting flows, and employee-facing systems in a complex public sector environment.
Service DesignProduct DesignPublic Sector
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Experience
A decade of design experience, now focused on Human-AI systems.
My background spans UX, product design, and service design across startups, digital products, and large public-service systems. Today, I’m applying that experience to Human-AI Interaction — designing conversational systems, agentic workflows, AI-enabled services, and the human-control patterns that make them usable and trustworthy.
View ExperienceFounder / Human-AI Interaction Designer
ForwardVantage AI / Independent Product Development
Human Centered Designer
Accenture Global / ESDC
UX Designer
ISED Canada
Professor, User Experience Design
Algonquin College
Contact
If you'd like to talk about Human-AI Interaction, service and product design, or a future role, send a note.
I design how people work with intelligent systems — using a decade of UX and service-design experience to shape AI behaviour, workflows, human control, and real operational experiences.