Human Centered Designer
Accenture Global / ESDC
Jordan Koski
Improving complex service systems without disrupting the people who rely on them.
Selected UX work across complex public systems.
A selection of work focused on improving complex service experiences across public systems, transactional flows, and internal tools.
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Enabled scalable access to saved and resubmission workflows while preserving established user behavior in a legacy government system.
UX DesignFederal SystemInteraction Architecture
View WorkIncorporation Flow
Improved a complex filing flow by clarifying structure and usability within an inherited, constraint-heavy government service.
UX DesignLegacy SystemWorkflow Improvement
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Employment Insurance – Service & Product Design
Designed across service mapping, reporting flows, and employee-facing systems in a complex public sector environment.
Service DesignProduct DesignPublic Sector
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Design shaped by complexity, constraints, and real service conditions.
My work tends to sit in environments where services, systems, and operations overlap. The goal is not only to make interfaces clearer, but to improve how the system works for the people using it and the people supporting it.
Good design in that kind of environment means understanding constraints, respecting established behaviors where they matter, and finding practical ways to make complexity easier to navigate.
How I work
Respect established behaviors where they still matter.
Make complexity easier to move through without hiding it.
Work across product, service, and implementation realities.
A professional arc across UX, service design, and front-end work.
My background spans front-end development, UX design, service design, and public sector product work, with a growing focus on improving complex systems shaped by real operational constraints.
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UX Designer
ISED Canada
Professor, User Experience Design
Algonquin College
Research, product, and front-end roles
Across public sector and digital teams
Practical AI projects that stay connected to workflow and service logic.
AI is a growing part of my practice, especially where workflow design, structured reasoning, and practical automation intersect.
Bob’s Bots Scheduling Assistant
A multi-channel AI assistant for scheduling, customer lookup, and business information retrieval, built on a reusable MCP backend.
Workflow AutomationSchedulingService Intake
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AI UX Research Assistant
A structured AI workflow for turning raw usability notes into findings, domain-aware review, and synthesized research reporting.
Research SynthesisHuman in the LoopAI Systems
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Contact
If you'd like to talk about service design, product design, AI workflows, or a future role, send a note.
I design service and product systems that have to work in the real world — with constraints, stakeholders, and complexity built in.
I care about building systems that can handle real constraints without losing clarity for the people using them.