Resume

Jordan Koski

UX designer focused on service systems, public sector workflows, and implementation-aware product design.

koskicreations@gmail.com

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Focus

Service design, UX design, product design, and front-end-aware delivery.

Context

Public sector, transactional systems, internal tools, and research-informed design.

Approach

Balancing user needs, stakeholder realities, and implementation constraints.

Professional Experience

My background spans front-end development, UX design, service design, and public sector product work. Over time, that work has moved increasingly toward improving complex systems shaped by operational, policy, and implementation constraints.

Current / Recent

Human Centered Designer

Accenture Global / Employment and Social Development Canada

June 2024–Present

Design across service and product work in the Employment Insurance space.
Contribute to reporting flow improvements, service mapping, and employee-facing system updates.
Work with business analysts, developers, and stakeholders to shape solutions that are both user-centered and operationally practical.

Current / Recent

User Experience Designer

ISED Canada

Oct 2021–Feb 2024

Designed government service experiences within the Online Filing Center using the Canada.ca design system.
Created user flows, wireframes, and prototypes to support clearer navigation and more usable transactional experiences.
Worked closely with business teams and developers to refine designs, support implementation, and validate direction through testing.

Public Sector, Research, and Teaching

Professor, User Experience Design

Algonquin College

May 2022–Aug 2022

Delivered lectures, assignments, and supporting material for the User Experience Design program.
Guided students through core UX concepts and provided one-on-one feedback on their work.
Helped translate industry practice into practical, accessible learning experiences.

Public Sector, Research, and Teaching

User Experience Specialist

Ontario Lottery

March 2020–May 2021

Conducted research and concept testing to support new lottery game ideas and player experiences.
Synthesized findings into UX artifacts and prototypes that helped guide product direction.
Worked with cross-functional teams to explore solutions that balanced usability, brand, and feasibility.

Public Sector, Research, and Teaching

User Experience Researcher

Statistics Canada

Sept 2019–March 2020

Designed and conducted research to better understand how users interacted with data access tools.
Created personas, journey maps, and other research artifacts to help teams make better design decisions.
Brought user-centered thinking into workshops, analysis, and strategic discussions.

Earlier Digital and Web Work

UX Designer and Front-End Developer

Sault Innovation Center

Oct 2018–Aug 2019

Worked with clients to understand business goals, user needs, and project constraints.
Designed wireframes, prototypes, and user flows to support product and web experiences.
Provided front-end development support and contributed to project scoping and delivery planning.

Earlier Digital and Web Work

UX Design and Front-End Web

Royal College of Physicians and Surgeons of Canada

Jan 2017–Oct 2018

Gathered user and business requirements to support content updates and web improvements.
Maintained and enhanced web experiences using HTML, CSS, and JavaScript within Oracle CMS.
Designed wireframes and prototypes while ensuring accessibility and compliance standards were met.

Earlier Digital and Web Work

Applied Research Team

Algonquin College Applied Research

Jan 2015–Dec 2016

Collaborated with real-world clients on web and UX design projects through the college’s Applied Research team.
Led client meetings, created research and testing materials, and translated findings into design recommendations.
Designed prototypes and helped build websites and apps using a mix of UX and front-end development tools.